Service status and incident contact
Chequedb runs customer-specific deployments. There is no single shared OCR status that applies to every environment. This page covers the public website and explains how to get the status of your deployment.
Last reviewed 2026-10-20.
| Component | Status | Notes |
|---|---|---|
| Public website | Operational | This page is loading from the public site. |
| Documentation | Operational | Static docs and guides are available. |
| OCR API | Provisioned per deployment | Status is tied to your environment and support agreement. |
| Review portal | Provisioned per deployment | Status is tied to your environment and support agreement. |
| Support | Business hours | Urgent escalation follows the signed support terms. |
This is not a live monitoring feed
This page is manually reviewed. Live uptime monitoring, incident history, and deployment-specific status are being connected. For the current status of your environment, contact support with your tenant or environment ID.
Report an incident
Email support@chequedb.com with the subject “Incident”, your environment ID, the time observed, and the impact. Do not include production cheque images in the initial report.
Security incidents
Use the same address with the subject “Security report”. See the security hub for the disclosure path and evidence request.
What is planned
- • Per-deployment uptime and latency dashboards
- • Incident history with start, update, and resolution times
- • Maintenance windows and change notifications
- • SLA reporting aligned to the signed contract
Planned items are not current commitments. Contractual availability and support terms are defined in the signed agreement.