Contact Us
We're here to help with your cheque management needs. Reach out to our team and we'll respond as soon as possible.
Office Hours
Send us a Message
Fill out the form below and we'll get back to you within 24 hours.
Other Ways to Reach Us
- Sales:sales@chequedb.com
- Support:support@chequedb.com
- Partnerships:partners@chequedb.com
Frequently Asked Questions
Common questions about contacting and working with our support team.
What are your support hours?
What are your support hours?
Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM EST. Pro and Enterprise customers have access to extended support hours. Enterprise customers receive 24/7 dedicated support with guaranteed response times.
How quickly can I expect a response?
How quickly can I expect a response?
We aim to respond to all inquiries within 24 business hours. For urgent technical issues, Pro and Enterprise customers receive priority support with faster response times. Enterprise customers have access to our dedicated support hotline.
Do you offer on-site training or implementation support?
Do you offer on-site training or implementation support?
Yes, we offer comprehensive on-site training and implementation support for Enterprise customers. This includes staff training, system integration assistance, and dedicated account management. Contact our sales team for more details on enterprise services.